Privacy Policy

At CREW FTS, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit or interact with our website, we may collect the following types of personal data:

Information you provide directly:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment-related information (processed securely by third-party payment providers)
  • Order details
  • Any information you provide when contacting us

Information collected automatically:

  • IP address
  • Browser type and device information
  • Pages visited and interactions on our website
  • Cookies and similar tracking technologies 

2. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders
  • Communicate with you regarding your purchases or inquiries
  • Provide customer support
  • Send transactional emails (order confirmations, shipping updates, etc.)
  • Improve our website, services, and user experience
  • Prevent fraud and ensure website security
  • Comply with legal and regulatory obligations

Marketing emails are sent only if you have given your consent, and you may unsubscribe at any time.

3. Sharing of Personal Data

Your personal information may be shared only with trusted third parties when necessary, such as:

  • Shipping and courier companies
  • Payment service providers
  • IT and hosting providers
  • Accounting or legal authorities when required by law

We do not sell, rent, or trade your personal data to third parties.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws and regulations.

5. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

Payment transactions are handled securely by certified third-party payment providers and are not stored on our servers.

6. Cookies

Our website uses cookies to improve your browsing experience and analyze website traffic. 

Cookies may be used to:

  • Ensure proper website functionality
  • Remember user preferences
  • Analyze site performance
  • Support marketing and analytics tools

You may control or disable cookies through your browser settings at any time.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

To exercise your rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party websites.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page and will take effect immediately upon publication.

10. Contact Information

For any questions regarding this Privacy Policy or your personal data, please contact us at:

📧 info@crewfts.com