Privacy Policy

At CREW FTS, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how your information is collected, used, and safeguarded when you visit or make a purchase from our website.

CREW FTS is based in Thessaloniki, Greece, and primarily serves customers within Greece and Europe.

 

1. PERSONAL DATA WE COLLECT

Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment-related information (processed securely by third-party providers)
  • Order details
  • Any information submitted when contacting us

Information Collected Automatically

  • IP address
  • Browser and device information
  • Pages visited and interactions on our website
  • Cookies and similar tracking technologies
2. USE OF PERSONAL DATA

Your personal data is used to:

  • Process and fulfill orders
  • Communicate regarding purchases or inquiries
  • Provide customer support
  • Send transactional emails (order confirmations, shipping updates)
  • Improve website functionality and user experience
  • Prevent fraud and ensure website security
  • Comply with legal and regulatory obligations

Marketing communications are sent only with your consent, and you may unsubscribe at any time.

3. SHARING OF PERSONAL DATA

Personal data is shared only when necessary with trusted third parties, including:

  • Shipping and courier services
  • Payment service providers
  • IT and hosting providers
  • Accounting or legal authorities where required by law

CREW FTS does not sell, rent, or trade personal data.

4. DATA RETENTION

Personal data is retained only for as long as required to fulfill the purposes outlined in this policy or as mandated by applicable laws.

5. DATA SECURITY

Appropriate technical and organizational measures are implemented to protect personal data against unauthorized access, loss, misuse, or alteration.

Payment information is processed securely by certified third-party providers and is never stored on our servers.


6. COOKIES

Cookies are used to enhance browsing experience and analyze website performance, including:

  • Ensuring website functionality
  • Remembering user preferences
  • Analyzing traffic and performance

Cookies can be managed or disabled through browser settings. Disabling cookies may affect certain website features.

7. YOUR RIGHTS (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of personal data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

Requests may be submitted using the contact details below.

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites. CREW FTS is not responsible for the privacy practices or content of those websites.

9. POLICY UPDATES

This Privacy Policy may be updated at any time.
Changes take effect immediately upon publication on this page.

10. CONTACT

For questions regarding this Privacy Policy or your personal data, please contact:

📧 info@crewfts.com