Returns Policy

At CREW FTS, we aim to ensure customer satisfaction while maintaining fair policies due to the limited availability of our products.

Return Period

Returns are accepted within 7 business days from the date the order is delivered.

Any return request made after this period will not be accepted.

Security Red Tag Requirement

All CREW FTS garments are delivered with a security red tag attached.

If the security tag has been removed, cut, damaged, or altered, the return will not be accepted.

This policy applies strictly, with no exceptions. 

Condition of Returned Items

To be eligible for a return, items must:

Be unworn and unwashed

Be in original condition

Include all original tags and packaging

Show no signs of use, damage, or alteration

Items that do not meet these conditions will be returned to the customer.

Return Shipping Costs

The first return is free of charge

Any additional return requests may be charged to the customer

Free return shipping applies only if the return follows all policy conditions.

Limited Stock & Size Availability

CREW FTS products are released in limited quantities and will not be restocked.

For this reason:

We do not guarantee size availability for exchanges

Customers are strongly advised to review the size charts carefully before placing an order

If the requested size is unavailable, the return will be handled according to the applicable return method.

Refunds

Once the returned item is received and inspected:

Approved refunds will be processed within 14 business days

Refunds are issued using the original payment method

Shipping costs are non-refundable unless the return is due to an error on our part.

How to Start a Return

To request a return, please contact us at:

 orders@crewfts.com

Include your order number and reason for return, and our team will provide further instructions.